Return & Refund Policy

Last Updated: May 14, 2026

At TurnOn, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

Please read our Return & Refund Policy carefully before requesting a return, exchange, or refund.

1. Return Eligibility

We accept eligible return requests within 7 days of delivery. To qualify for a return, the item must:

  • Be unused and unopened

  • Be in its original packaging

  • Include all original contents

  • Be in resellable condition

  • Include proof of purchase or order confirmation

For health, hygiene, and safety reasons, opened or used consumable products may not be eligible for return.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Opened or used wellness products

  • Damaged products caused by misuse

  • Promotional or clearance sale items

  • Gift cards or digital products

  • Products marked “Final Sale”

  • Orders returned outside the eligible return window

We reserve the right to refuse returns that do not meet our policy requirements.

3. Damaged, Defective, or Incorrect Orders

If you receive:

  • A damaged item

  • A defective product

  • An incorrect order

Please contact our support team within 7 days of receiving your order.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Clear photos of the product and packaging

  • A brief explanation of the issue

Approved cases may qualify for:

  • Replacement

  • Store credit

  • Full or partial refund

4. Return Process

To request a return:

  1. Contact our support team at support@justturnon.com

  2. Include your:

    • Order number

    • Reason for return

    • Photos if applicable

  3. Wait for return approval and instructions

  4. Ship the approved item to the provided return address

Returns sent without prior authorization may not be accepted.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The wrong item was sent

  • The item arrived damaged

  • The product is defective due to our error

Original shipping fees are non-refundable unless required by law.

6. Refund Processing

Once your returned item is received and inspected:

  • We will notify you regarding approval or rejection

  • Approved refunds are processed to the original payment method

  • Refunds may take 5–10 business days depending on your bank or payment provider

If applicable, shipping fees, restocking charges, or handling costs may be deducted from the refund amount.

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your credit card provider

  3. Contact your bank as processing times may vary

If you still need assistance, please contact our support team.

8. Order Cancellations

Orders may be canceled before they are shipped.

Once an order has been processed or shipped, cancellation may no longer be possible and the order must follow the return process instead.

9. Exchanges

We currently replace items only if:

  • They are damaged

  • Defective

  • Incorrectly shipped

Exchange availability depends on product stock and inventory levels.

10. Contact Us

If you have questions regarding returns, refunds, or exchanges, please contact us:


 Website: justturnon.com
 Email: support@justturnon.com